Customer Operations Analyst

London, England, United Kingdom · Customer Operations

Description

Freetrade is a next-generation investment tech startup, bringing free stock investing to the UK and Europe for the first time ever. We’ve built a beautiful investing app to trade in real shares, with zero commissions or fees in a fluid, mobile-first experience.

Our mission is to build a totally new culture around investing: innovative, customer-first and universally accessible. With over £4m in funding so far and as the most overfunded company ever on Crowdcube, we're a growing team poised to disrupt the £1.2 trillion UK retail investments market. And that's just the start.

As we’re onboarding our community, we are seeking a Customer Ops Analyst to come join our team. This is an exciting time for a detail-oriented, hands-on problem solver to come on board and be one of the founding members of our Customer Operations team.

You will work within our Customer Operations team and be one of the first dedicated full-time people supporting our customers. You'll have the opportunity to help us develop the operational blueprint for support, building for customer excellence and scale. You will report to our Head of Customer Operations.


In your first twelve months at Freetrade, you will:

Our work culture prioritises speed, care and effectiveness and you’ll have the freedom to pursue your own ideas and solutions.

Requirements

Benefits


We're very open about what we're working on, and the best places to learn more are our buzzing community forum and our blog.


We are an Equal Opportunity employer committed to a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability - we want to hear from you.

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